Shipping Policy

1. Shipping Locations

We currently ship to:

1. United Kingdom (all regions)
2. Ireland
3. European Union countries
4. Selected international destinations

If your location is not listed at checkout, please contact us to discuss shipping options.

2. Shipping Methods and Costs

2.1 UK Mainland

1. Standard Delivery (3-5 business days): £4.99
2. Express Delivery (1-2 business days): £9.99
3. Next Day Delivery: £14.99 (order before 2 PM)
4. Free Standard Delivery: Orders over £100

2.2 Scottish Highlands and Islands

1. Standard Delivery (5-7 business days): £9.99
2. Express Delivery: £19.99

2.3 Northern Ireland

1. Standard Delivery (3-5 business days): £7.99
2. Express Delivery (2-3 business days): £14.99

2.4 Ireland

1. Standard Delivery (5-7 business days): £12.99
2. Express Delivery (3-4 business days): £24.99

2.5 International Shipping

Shipping costs for international orders are calculated at checkout based on destination and package weight.

3. Processing Time

Orders are typically processed within 1-2 business days. During peak seasons (holidays, sales events), processing may take up to 3-5 business days.

You will receive an email confirmation when your order is dispatched with tracking information.

4. Tracking Your Order

Once your order is dispatched, you will receive:

1. Email notification with tracking number
2. Link to track your shipment
3. Estimated delivery date

You can also track your order by logging into your account and viewing your order history.

5. Delivery Attempts

Our carriers will attempt delivery up to 3 times:

1. First Attempt: Delivery to your address
2. Second Attempt: Delivery to your address (next business day)
3. Third Attempt: Delivery to your address or local depot

If delivery is unsuccessful after 3 attempts, the package will be returned to us. You may be charged for return shipping costs.

6. Customs and Import Duties

For international orders:

1. Customs duties and taxes may apply
2. These charges are the responsibility of the recipient
3. We cannot predict or control these charges
4. Packages may be held by customs for inspection

7. Wholesale Orders

Wholesale orders have different shipping arrangements:

1. Minimum order quantity: 6 units
2. Free shipping on orders over £500
3. Bulk shipping rates available
4. Dedicated account manager for shipping queries

8. Damaged or Lost Packages

8.1 Damaged Packages

If your package arrives damaged:

1. Take photos of the damage
2. Contact us within 48 hours
3. We will arrange a replacement or refund

8.2 Lost Packages

If your package is lost in transit:

1. Contact us if tracking shows no movement for 7 days
2. We will investigate with the carrier
3. A replacement or refund will be issued if the package cannot be located

9. Address Changes

If you need to change your shipping address:

1. Contact us immediately after placing your order
2. Changes can only be made before the order is dispatched
3. Once dispatched, address changes must be arranged with the carrier

10. Holidays and Peak Seasons

During holidays and peak seasons:

1. Processing times may be extended
2. Carrier delays may occur
3. We recommend ordering early
4. Check our website for holiday shipping deadlines

11. Contact Us

For shipping inquiries, please contact us at:

1. Email: shipping@gbleisuresports.com
2. Phone: +447526075854
3. Live Chat: Available during business hours by humans and 24/7 AI support agent.