Privacy Policy

1. Introduction

GB Leisure Sports ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

1. Name and contact information (email, phone, address)
2. Account credentials (username, password)
3. Payment information (processed securely through Stripe)
4. Order history and preferences
5. Business information (for wholesale accounts)
6. Marketing preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

1. IP address and browser information
2. Device information and operating system
3. Pages visited and time spent on pages
4. Referring website and search terms
5. Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

1. Process and fulfill your orders
2. Manage your account and provide customer support
3. Send order confirmations and shipping updates
4. Process payments securely
5. Improve our website and services
6. Send marketing communications (with your consent)
7. Detect and prevent fraud
8. Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Necessary Cookies: Essential for website functionality
2. Functional Cookies: Remember your preferences
3. Analytics Cookies: Understand how you use our site (Google Analytics)
4. Marketing Cookies: Deliver relevant advertisements (Facebook Pixel)

You can manage your cookie preferences through our cookie consent banner or your browser settings.

5. Information Sharing and Disclosure

We may share your information with:

1. Service Providers: Payment processors (Stripe), email services (Resend), analytics providers
2. Business Partners: Shipping carriers for order fulfillment
3. Legal Requirements: When required by law or to protect our rights
4. Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

1. Encryption of data in transit (SSL/TLS)
2. Secure password hashing
3. Regular security audits
4. Access controls and authentication
5. Secure payment processing through PCI-compliant providers

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

1. Access: Request a copy of your personal data
2. Rectification: Correct inaccurate or incomplete data
3. Erasure: Request deletion of your data ("right to be forgotten")
4. Restriction: Limit how we use your data
5. Portability: Receive your data in a portable format
6. Object: Object to processing of your data
7. Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@gbleisuresports.com

8. Data Retention

We retain your personal information for as long as necessary to:

1. Provide our services to you
2. Comply with legal obligations (e.g., tax records for 7 years)
3. Resolve disputes and enforce agreements

Specific retention periods:

1. Account data: 7 years after account closure
2. Order history: 7 years for tax purposes
3. Marketing consent: 2 years
4. Analytics data: 1 year
5. Session logs: 90 days
6. Cart data: 30 days

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

1. Email: privacy@gbleisuresports.com
2. Address: GB Leisure Sports, 155, Chester Road, Poynton, Cheshire SK12 1
3. Data Protection Officer: dpo@gbleisuresports.com